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Dispute Resolution Services

A photo of Rental Housing professionals

Dispute resolution services to address on-site conflict are available at no additional cost to all sites that join TAP.

Mediation, facilitation, consultation and the Building Peaceful Communities resident workshop give staff, residents and other parties dealing with conflicts a neutral venue to discuss their issues, generate options, and work toward mutually agreeable resolutions.

On-site professional services to help manage conflict are provided throughout the Commonwealth.

Please go to www.mwi.org/masshousing for additional information.

For questions and intake, contact Josh Hoch (MWI) at 617.895.4028.

What's Been Said after Dispute Resolution

"Mediation has been a helpful service at our site because it is something else we can offer residents. It is not just management finding solutions to their conflict, it is a neutral third-party helping residents and staff."
— Property Manager
"The mediators were very effective and brought more to the table than I originally understood. I was pleasantly surprised an agreement was reached."
— Resident
 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  TAP Management Training Schedule, Fall 2018
Document  TAP Management Training Schedule, Winter 2019
Document  Resident Program Catalog, 2018
Document  Resident Program Request Form
Document  Resident Service Coordinator's Handbook
Document  Community Connections, TAP's First 25 Years (1983-2008)