Dispute Resolution Services

Dispute resolution services to address on-site conflict are available at no additional cost to all sites that join TAP.

Mediation, facilitation, consultation and the Building Peaceful Communities resident workshop give staff, residents and other parties dealing with conflicts a neutral venue to discuss their issues, generate options, and work toward mutually agreeable resolutions.

On-site professional services to help manage conflict are provided throughout the Commonwealth.

For questions and intake, contact Sylvette Betancourt at 617.854.1076.

What's Been Said after Dispute Resolution

"Mediation has been a helpful service at our site because it is something else we can offer residents. It is not just management finding solutions to their conflict, it is a neutral third-party helping residents and staff."
— Property Manager

"The mediators were very effective and brought more to the table than I originally understood. I was pleasantly surprised an agreement was reached."
— Resident