TAP Management Trainings
TAP, MassHousing's Tenant Assistance Program, offers courses to property management and service staff that address issues affecting families and seniors in rental housing, and cover topics such as alcohol and drugs, fair housing and reasonable accommodation, domestic violence, conflict resolution, hoarding and aging.
Staff of TAP member sites have unlimited access to TAP trainings which are scheduled throughout the year.
Many of TAP’s courses meet HUD’s training requirements for resident service coordinators.
||Managing Conflict on Site Utilizing Effective Dispute Resolution Skills
||Reasonable Accommodations 2-Pack One: What You Need to Know
||Working with Staff and Residents in Culturally Competent Ways
||It’s All About Me: Actively Participating in My Own Transformation (new)
||Motivational Interviewing (new)
||Reasonable Accommodations 2-Pack Two: Hot Topics
||Understanding and Working with Preteens, Teens and Young Adults
||Social Bullying: Assessing and Intervening with Older Adults
||Accessing Services for Elders revised!
||Introduction to Domestic Violence, Dating Violence, Sexual Assault and Stalking new!
||Housing 4-Pack One: Housing Literacy
||Understanding Federal and State Health Insurance Programs updated!
||Understanding Addiction, Emerging Drug Trends & the Opioid Crisis
||Introduction to Hoarding Intervention: What You Need to Know revised!
||Housing 4-Pack Two: Screening and Tenant Selection
||Acquired Brain Injury: Overview, Strategies, & Resources new!
||Strategies for Dealing with Cognitive Impairments new!
||Housing 4-Pack Three: HUD’s Occupancy Handbook for RSCs, Maintenance Professionals, and Service Providers
||Alcohol & Drugs in Housing: What to Know and What to Do revised!
||Motivational Interviewing new!
||Housing 4-Pack Four: My Rent is What?!
||Housing Protections for Victims of Domestic Violence, Rape, Sexual Assault and Stalking
||Understanding Autism Spectrum Disorder new!
- General public: $60 half day, $85 full day
- Staff of local housing authorities: $45 half day, $60 full day
- Staff of TAP member sites: FREE registration**
- If your registration has a balance due, please make checks payable to MassHousing/TAP and be sure to include name of person registered. Mail check to:
MassHousing Community Services
P.O. Box 415825
Boston, MA 02241-5825
**Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.
Policies and Other Information
Many of our offerings have waitlists. If you are unable to attend or send a replacement, please inform us as soon as possible, so others may attend.
There are no registration fee refunds. If you are unable to attend, you may send a replacement or, if you notify us at least 3 business days prior to the training date, you may attend a future training within the same or next season of offerings. For example, if you registered for a Fall training and cancel, you may attend another Fall or Winter training.
All cancellations are to be made no less than 3 business days prior to the training date or you will be billed for the full course amount and no credit given to attend future trainings.
If you do not cancel your registration and do not attend or send a replacement and you owe a balance, your future registrations may be blocked until this balance is paid.
This policy applies to all registrants, including TAP members.
- Scholarships are available, contact Carol St. Cyr for more information
- Confirmation of course registration is essential for attendance
- In case of inclement weather, call 617.854.1077 after 5:00 a.m. on the training day for cancellation information
- For individual accessibility needs, contact Carol St. Cyr or (Videophone): 866.758.1435 at least one week before the training
Questions? Email TAPregistration@masshousing.com
You can receive TAP announcements in your inbox. Email your name and contact information to TAPregistration@masshousing.com.