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TAP Management Trainings

TAP, MassHousing's Tenant Assistance Program, offers courses to property management and social service staff that address social issues affecting families and seniors in rental housing. Staff of TAP member sites have unlimited access to TAP trainings, which are scheduled throughout the year.

Many trainings meet HUD’s certification requirements for resident service coordinators.

Upcoming Trainings

Date Training Location Register
9/13 Housing 4-Pack One: Housing Literacy new! Springfield Register
9/15 Enriching Your Understanding of the Experience of Aging new! Newton FULL/Wait List
9/19 Understanding the Impact of Trauma and Addressing the Needs of Youth and Families new! Worcester Register
9/27 Reasonable Accommodations Level 1: What You Need to Know Quincy Register
10/11 Housing 4-Pack Two: Screening and Tenant Selection revised! Springfield Register
10/19 Using the Unit Inspection Process to More Effectively Address Hoarding Haverhill Register
10/25 Housing 4-Pack Three: HUD’s Occupancy Handbook for RSCs, Maintenance Professionals, and Service Providers revised! Springfield Register
10/31 Fair Housing Basics for All Site Staff Brighton FULL/Wait List
11/3 Understanding Addiction, Emerging Drug Trends & the Opioid Crisis Brighton Register
11/8 Introduction to Domestic Violence, Dating Violence, Sexual Assault and Stalking new! Roxbury Register
11/15 Housing 4-Pack Four: My Rent is What?! new! Springfield Register
12/1 Alcohol & Drugs in Housing: What to Know and What to Do Brighton Register
12/5 Housing Protections for Victims of Domestic Violence, Rape, Sexual Assault and Stalking new! Roxbury Register
12/7 Reasonable Accommodations Level 2: Hot Topics Quincy Register
12/14 Understanding Federal and State Health Insurance Programs Worcester Register

Registration Fees

  • General public: $60 half day, $85 full day
  • Staff of local housing authorities: $45 half day, $60 full day
  • Staff of TAP member sites: FREE registration**
  • If your registration has a balance due, please make checks payable to MassHousing/TAP and be sure to include name of person registered. Mail check to:
    MassHousing Community Services
    P.O. Box 415825
    Boston, MA 02241-5825

**Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.

Policies and Other Information

Many of our offerings have waitlists. If you are unable to attend or send a replacement, please inform us as soon as possible, so others may attend.

Refund Policy

There are no registration fee refunds. If you are unable to attend, you may send a replacement or, if you notify us at least 3 business days prior to the training date, you may attend a future training within the same or next season of offerings. For example, if you registered for a Fall training and cancel, you may attend another Fall or Winter training.

Cancellation Policy

All cancellations are to be made no less than 3 business days prior to the training date or you will be billed for the full course amount and no credit given to attend future trainings.

If you do not cancel your registration and do not attend or send a replacement and you owe a balance, your future registrations may be blocked until this balance is paid.

This policy applies to all registrants, including TAP members.

Additional Information

  • Scholarships are available, contact Carol St. Cyr for more information
  • Confirmation of course registration is essential for attendance
  • In case of inclement weather, call 617.854.1077 after 5:00 a.m. on the training day for cancellation information
  • For individual accessibility needs, contact Carol St. Cyr or (Videophone): 866.758.1435 at least one week before the training

Questions? Email TAPregistration@masshousing.com

TAP Announcements

You can receive TAP announcements in your inbox. Email your name and contact information to TAPregistration@masshousing.com.

 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  TAP Management Training Schedule, Fall 2017
Document  Resident Program Catalog, 2017
Document  Resident Program Request Form
Document  TAP Participants in 2016
Document  Resident Service Coordinator's Handbook