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TAP: Frequently Asked Questions

TAP, MassHousing's Tenant Assistance Program, supports the Agency's mission to confront the housing challenges facing the Commonwealth to improve the lives of its people. TAP responds to problems threatening individual tenancies and housing communities while aiming to make affordable housing truly sustainable by assisting property managers in preserving well maintained and fiscally sound rental housing.

Through membership, TAP offers you a unique way to stabilize and enrich your housing community, lower operating costs and reduce turnover of staff and residents alike.

What are the advantages of TAP membership?

Among the benefits of enrolling your site in TAP are

Why join TAP?

TAP is a sound investment and an excellent way to improve your development's overall performance.

Who can join?

TAP membership is available to all affordable housing developments across the Commonwealth of Massachusetts.

What does membership cost?

Along with launching enrollment, we have also restructured the TAP membership model. We have seen a dramatic increase in the cost of conducting high-quality trainings led by experienced and knowledgeable instructors. The cost of providing residents with exciting and impactful programs has risen as well. We therefore made the difficult decision to raise TAP membership fees for the first time since 1984.

We have also received an updated endorsement from HUD, which includes training and dispute resolution as allowable expenses in your operating budget. Accordingly, if you are a HUD assisted site, we have structured the benefits in such a way that allows you to choose your level of participation. The pricing structure for HUD-assisted and non HUD-assisted sites is outlined below. Please carefully review the new HUD endorsement in this process of enrollment.

Pricing Structure: Non HUD-Assisted Sites

The value of TAP extends beyond sites financed and/or overseen by MassHousing. Therefore, we have created a tiered pricing system that makes TAP membership available to any site. This pricing model will include all three benefits (training, dispute resolution services, and an allotment of resident programs) for the flat rate outlined below:

  • Sites that are financed by MassHousing: $14 per unit
  • Sites that are affiliated but not financed with MassHousing: $18 per unit
  • Sites that don't fit into either of the above categories: $22 per unit.

Pricing Structure: HUD-Assisted Sites

HUD-Assisted sites will receive two invoices. The first invoice is aligned with HUD’s updated endorsement and will be $10 per unit. This will include access to training and dispute resolution ONLY.

The second invoice will be an optional add-on for an allotment of resident programs. Please note that this is only available as an add-on to the $10/unit fee and cannot be accessed on its own.

  • Sites that are financed by MassHousing: $4 per unit
  • Sites that are not financed by MassHousing: $8 per unit

You can write separate checks based on these two invoices or you can opt to write one check if that is more convenient. In any case, please carefully review HUD’s updated endorsement of the TAP program in determining at what level you would like to participate. If you believe you have received an incorrect invoice, please contact Kelly Hetrick at 617.854.1352.

What if our site can’t afford TAP?

Consider TAP in next year's budget. For a site with financial hardship, contact Kelly Hetrick at 617.854.1352.

How to join?

Submit payment with invoice. No invoice? Submit an Enrollment/Invoice Request Form or call 617.854.1352.

 TAP Documents
Document  2022 Resident Program Catalog
Document  Resident Program Request Form
Document  Resident Service Coordinator's Handbook
Document  Community Connections, TAP's First 25 Years (1983-2008)
 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form

Forms & Documents

Looking for a form, document or other resource? Find it in our Community Services Library.