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A photograph of a TAP Training session

Through the Community Services Department, MassHousing offers courses to property management and service staff that address issues affecting families and seniors in rental housing, and cover topics such as alcohol and drugs, fair housing and reasonable accommodation, domestic violence, conflict resolution, hoarding and aging.

Staff of TAP member sites have unlimited access to all trainings which are scheduled throughout the year.

Many of TAP's courses meet HUD’s training requirements for resident service coordinators and/or offer social work CEUs.

Upcoming Trainings

Date Training Location Register
9/18 & 10/2 Motivational Interviewing: Foundations and Strategies
2-Day Training - Must Attend Both Days
Framingham Register
9/20 Housing 4-Pack One: Housing Literacy Reading Register
9/26 Understanding and Working with Residents with Dementia Framingham Register
10/4 Housing 4-Pack Two: Screening and Tenant Selection Reading Register
10/10 Bed Bugs: An Old Problem in a New World Brighton Register
10/25 Housing 4-Pack Three: HUD’s Occupancy Handbook for RSCs, Maintenance Professionals, and Service Providers Reading Register
10/29 Death, Loss and Grief in Senior Housing Springfield Register
11/8 Managing Conflict on Site Utilizing Effective Dispute Resolution Skills Reading Register
11/12 Exploring the Experience of Aging Worcester Register
11/14 Introduction to Domestic Violence, Dating Violence, Sexual Assault and Stalking Braintree Register
11/19 Alcohol & Drugs in Housing: What to Know and What to Do Newton Register
11/21 Working with Staff and Residents in Culturally Competent Ways Quincy Register
12/3 Opioid Overdose Prevention and Rescue Training Newton Register
12/6 Housing 4-Pack Four: My Rent is What?! Reading Register
12/11 Understanding Compassion Fatigue, Building Resiliency, and Self-Care Springfield Register
12/13 Housing Protections for Victims of Domestic Violence, Rape, Sexual Assault and Stalking Braintree Register

Registration Fees

  • General public: $60 half day, $85 full day
  • Government and Non-Profit: $45 half day, $60 full day
  • Staff of TAP member sites: FREE registration**
  • If your registration has a balance due, please make checks payable to MassHousing/TAP and be sure to include name of person registered. Mail check to:
    MassHousing Community Services
    P.O. Box 415825
    Boston, MA 02241-5825

**Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.

Policies and Other Information

Many of our offerings have waitlists. If you are unable to attend or send a replacement, please inform us as soon as possible, so others may attend.

Refund Policy

There are no registration fee refunds. If you are unable to attend, you may send a replacement or, if you notify us at least 3 business days prior to the training date, you may attend a future training within the same or next season of offerings. For example, if you registered for a Fall training and cancel, you may attend another Fall or Winter training.

Cancellation Policy

All cancellations are to be made no less than 3 business days prior to the training date or you will be billed for the full course amount and no credit given to attend future trainings.

If you do not cancel your registration and do not attend or send a replacement and you owe a balance, your future registrations may be blocked until this balance is paid.

This policy applies to all registrants, including TAP members.

Additional Information

  • Confirmation of course registration is essential for attendance
  • In case of inclement weather, call 617.854.1077 after 5:00 a.m. on the training day for cancellation information
  • For individual accessibility needs, contact Carol St. Cyr or VideoPhone at 857.366.4157 or MassRelay at 711.

Questions? Email

TAP Announcements

You can receive TAP announcements in your inbox. Email your name and contact information to

 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  2019 Resident Program Catalog
Document  Resident Program Request Form
Document  Resident Service Coordinator's Handbook
Document  Community Connections, TAP's First 25 Years (1983-2008)
Document  TAP Management Training Schedule, September-December 2019