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TAP Management Trainings

A photograph of a TAP Training session

TAP, MassHousing's Tenant Assistance Program, offers courses to property management and service staff that address issues affecting families and seniors in rental housing, and cover topics such as alcohol and drugs, fair housing and reasonable accommodation, domestic violence, conflict resolution, hoarding and aging.

Staff of TAP member sites have unlimited access to TAP trainings which are scheduled throughout the year.

Many of TAP’s courses meet HUD’s training requirements for resident service coordinators.

Upcoming Trainings

Date Training Location Register
2/22 Managing Conflict on Site Utilizing Effective Dispute Resolution Skills Newton Register
2/28 Reasonable Accommodations 2-Pack One: What You Need to Know Reading Register
3/5 Working with Staff and Residents in Culturally Competent Ways Worcester Register
3/7 It’s All About Me: Actively Participating in My Own Transformation (new) Brighton Register
3/9 Motivational Interviewing (new) Holyoke Register
3/21 Reasonable Accommodations 2-Pack Two: Hot Topics Reading Register
3/23 Understanding and Working with Preteens, Teens and Young Adults Hyde Park Register
3/27 Social Bullying: Assessing and Intervening with Older Adults Spencer Register
4/4 Accessing Services for Elders revised! Worcester Register
4/11 Introduction to Domestic Violence, Dating Violence, Sexual Assault and Stalking new! Springfield Register
4/13 Housing 4-Pack One: Housing Literacy Worcester Register
4/18 Understanding Federal and State Health Insurance Programs updated! Roxbury Register
4/27 Understanding Addiction, Emerging Drug Trends & the Opioid Crisis Springfield Register
5/10 Introduction to Hoarding Intervention: What You Need to Know revised! Hyde Park Register
5/11 Housing 4-Pack Two: Screening and Tenant Selection Worcester Register
5/17 Acquired Brain Injury: Overview, Strategies, & Resources new! Roxbury Register
5/22 Strategies for Dealing with Cognitive Impairments new! Quincy Register
5/24 Housing 4-Pack Three: HUD’s Occupancy Handbook for RSCs, Maintenance Professionals, and Service Providers Worcester Register
5/31 Alcohol & Drugs in Housing: What to Know and What to Do revised! Springfield Register
6/5 Motivational Interviewing new! Newton Register
6/8 Housing 4-Pack Four: My Rent is What?! Worcester Register
6/15 Housing Protections for Victims of Domestic Violence, Rape, Sexual Assault and Stalking Springfield Register
6/19 Understanding Autism Spectrum Disorder new! Reading Register

Registration Fees

  • General public: $60 half day, $85 full day
  • Staff of local housing authorities: $45 half day, $60 full day
  • Staff of TAP member sites: FREE registration**
  • If your registration has a balance due, please make checks payable to MassHousing/TAP and be sure to include name of person registered. Mail check to:
    MassHousing Community Services
    P.O. Box 415825
    Boston, MA 02241-5825

**Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.

Policies and Other Information

Many of our offerings have waitlists. If you are unable to attend or send a replacement, please inform us as soon as possible, so others may attend.

Refund Policy

There are no registration fee refunds. If you are unable to attend, you may send a replacement or, if you notify us at least 3 business days prior to the training date, you may attend a future training within the same or next season of offerings. For example, if you registered for a Fall training and cancel, you may attend another Fall or Winter training.

Cancellation Policy

All cancellations are to be made no less than 3 business days prior to the training date or you will be billed for the full course amount and no credit given to attend future trainings.

If you do not cancel your registration and do not attend or send a replacement and you owe a balance, your future registrations may be blocked until this balance is paid.

This policy applies to all registrants, including TAP members.

Additional Information

  • Scholarships are available, contact Carol St. Cyr for more information
  • Confirmation of course registration is essential for attendance
  • In case of inclement weather, call 617.854.1077 after 5:00 a.m. on the training day for cancellation information
  • For individual accessibility needs, contact Carol St. Cyr or (Videophone): 866.758.1435 at least one week before the training

Questions? Email

TAP Announcements

You can receive TAP announcements in your inbox. Email your name and contact information to

 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  TAP Management Training Schedule, Winter 2018
Document  Resident Program Catalog, 2018
Document  Resident Program Request Form
Document  Resident Service Coordinator's Handbook
Document  TAP Participants in 2017