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Dispute Resolution Services

Dispute resolution services to address on-site conflict are available at no additional cost to all sites that join TAP.

Mediation, facilitation, consultation and the Building Peaceful Communities resident workshop give staff, residents and other parties dealing with conflicts a neutral venue to discuss their issues, generate options, and work toward mutually agreeable resolutions.

On-site professional services to help manage conflict are provided throughout the Commonwealth.

Please go to for additional information.

For questions and intake, contact Josh Hoch (MWI) at 617.895.4028.

What they're saying

"I can’t even tell you how great it was to have an objective third party. This [resident] could have lost her apartment; that would be terrible. We wanted to help her. We could not have done it without the mediation, now her quality of life is better."

-- Property Manager
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