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TAP Management Trainings

TAP, MassHousing's Tenant Assistance Program, offers courses to property management and social service staff that address social issues affecting families and seniors in rental housing. Staff of TAP member sites have unlimited access to TAP trainings, which are scheduled throughout the year.

Many trainings meet HUD’s certification requirements for resident service coordinators.

Upcoming Trainings

Date Training Location Register
1/20 Social Bullying: Assessing and Intervening with Older Adults Natick Register
1/25 Reasonable Accommodations Level 1: What You Need to Know Springfield Register
1/27 Liability Issues Related to Providing Resident Service Coordination New Bedford Register
1/31 Bed Bugs: An Old Problem in a New World Roxbury Register
2/3 Working with Staff and Residents in Culturally Competent Ways Longmeadow Register
2/7 Using the Unit Inspection Process to More Effectively Address Hoarding Brighton Register
2/15 Managing Conflict on Site Utilizing Effective Dispute Resolution Skills Worcester Register
3/3 Alcohol & Drugs in Housing: What to Know and What to Do
UPDATED to include Heroin & Opioids
Beverly Register
3/8 Using the Unit Inspection Process to More Effectively Address Hoarding Worcester Register
3/24 Reasonable Accommodations Level 2: Hot Topics Springfield Register

Registration Fees

  • General public: $50 half day, $75 full day
  • Staff of local housing authorities: $35 half day, $50 full day
  • Staff of TAP member sites: FREE registration**
  • If your registration has a balance due, please make checks payable to MassHousing/TAP and be sure to include name of person registered. Mail check to:
    MassHousing Community Services
    P.O. Box 415825
    Boston, MA 02241-5825

**Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.

Additional Information

  • Scholarships are available, contact Linda McMahan for more information
  • Confirmation of course registration is essential for attendance
  • NOTE: If you register and do not attend or cancel, you will be billed for the full course amount. This applies to staff of TAP member sites as well
  • In case of inclement weather, call 617.854.1084 after 5:00 a.m. on the training day for cancellation information
  • For individual accessibility needs, contact Carol St. Cyr or (Videophone): 866.758.1435 at least one week before the training

Questions? Email

TAP Announcements

You can receive TAP announcements in your inbox. Email your name and contact information to

 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  Resident Service Coordinator's Handbook
Document  TAP Management Training Schedule, Winter 2017
Document  TAP Participants in 2016
Document  TAP Resident Program Request Form
Document  TAP Resident Programs, 2016